Your payment request may have been declined by your card issuer. If you prefer, you can fill out the contact form here instead. We will always store your personal details securely. Rude disrespectful drivers the most unhelpful people on the planet I’m sure of it, they are aggressively unhelpful. That bus driver told me there is no such rule and I should have been allowed to do so if I so wish. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. First Bus App user?You need to register separately for your web account. Your card may have been reported as lost or stolen and been cancelled by your card issuer. In terms of the drivers, it can really be 50/50. Why? 1,019 First Student reviews. Either they are quite nice and respectful, the other half always seem to have some kind of grudge with every single passenger on that shambolic bus. Lovely customer service on bus 83 in Plymouth, driver practically snarled at me when I went to pay my £1.30 fare with a £5 note (yes a fiver! If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. We are also part of PLUSBUS which means you can combine bus and train travel. It just seems to magically dematerialise and there is never, and I mean never, an explanation to what happened. If your journey with us has not met your expectations we have policies in place to rectify that. Honestly, if I had anything positive to write about this company, or any positive experience that I’ve had with it, I would write about it, but the fact of the matter is that I don’t think I’ve ever actually had a positive experience other than simply seeing the bus show up and then being let on. Poor bus service etc. Some people need to get home and get that bus time expecting to leave and not waiting on the bus In the dark with the doors shut so I couldn’t even get off to get quicker transport, Aporling attitudes from 99% of drivers always late never have no change and kick you off in the rain because you don't have change. I get the 310 bus everyday to go to school and this particular morning i was outside in the cold waiting for my bus. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. The bus driver claimed that closing the stroller is not allowed anymore and would not let me on the bus. Bus Users Scotland’s remit includes: Hi looking for a bit of advice. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the contact us page below. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. I hope they do well. Their complaints procedure will be published on their website. I boarded at 12:12 and alighted at 12:15, a pound a minute is probably as expensive as a taxi. Your rights. Overall, screw you First, because you've screwed me over multiple times.Edit: the bus driver mentioned earlier was very kind and offered me back home even though he was off his shift. Website: arrivabus.co.uk 2. Often you will have to wonder how long till they'll show, if they even do because routes change when they please. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. 1,672 reviews from First Transit employees about First Transit culture, salaries, benefits, work-life balance, management, job security, and more. i get a bus every day to school, it’s my only transport but because of these busses i’m being constantly late to school. We will communicate with you in the way(s) that you have agreed to. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. Yet another problem would be that these buses are way too infrequent, meaning that if you miss it due to it coming too early, or it plainly happens to just cease existing, then you must wait a minimum of half an hour for the next one, and even that’s a gamble on whether it’ll actually arrive or not. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. Phone: 0161 491 5525 4. I complained to First Bus on 11 March 2014, told that they usually take 14 working days to respond. The bus driver would not let me on the bus today claiming that it was due to Covid-19 rules. Thank you! Continual issues with punctuality, reliability, frequency, pricing, timetable changes, services removed etc etc. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. The Next Bus information will show you exactly how many minutes away your bus is too. If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. Select your local area from the drop down menu below to get started. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. I cannot walk far. Select a region below and then the ticket type you are interested in. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. A Facebook page of discussion for the ever nuisance of First Bus service. We serve 40 of the UK’s largest towns and cities including two thirds of … I was really upset about this because it has happened before. First Bus Service - Complaints, experiences and stories. Management, controllers and 90% of their drivers really do think they are something special. Download the app and follow the instructions, it’s that simple. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. If you’d like to know more, take a look at our mTickets information pages ». Address… Please select the ticket section of your area for more details. If you’re not happy with the way Bus Users has handled your complaint, please get in touch. * Available on many of our routes. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. Only the latest review will count in the company's TrustScore. When they are late, however, and I mean late by 10, 15, 20 minutes at the least, I, nor any other passenger with whom I found myself on that bus, has ever been offered an explanation for such delays or literal disappearance. “First Student’s local staff members are visible in our community and they are dedicated to our children. Share. The latest breaking news, comment and features from The Independent. In London I can get a nationalised and subsidised bus from Euston to the South Bank, it costs around £1.50 for what is a significantly longer journey. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. Time to nationalise and get a bus service that works for the users and not just the shareholder's pockets? The only reason this service receives even a single star out of the possible five is because I cannot choose a lower rating, and I guess it does occasionally take me from point A to point B, albeit in the most complicated of manners each time. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. We are one of the largest bus operators in the UK with a fleet of approximately 5,200 buses. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) He went out of his way to help! The Consumer Council for Northern Ireland deals with complaints for all bus and coach services in Northern Ireland. Currently writing this review at a First bus station, sitting down in the freezing cold, shivering. Try lodging an official complaint and you’ll be left chasing them constantly for any kind of considered reply. Address: St Helens Depot, Jackson Street, St Helens, Merseyside, WA9 1AP Arriva North West 1. The latest breaking news, comment and features from The Independent. Many thanks. Please look at our frequently asked questions below, you should be able to find what you need here. I was wearing a sunflower pin badge prominently on my coat lapel. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. We need more kindness and understanding. They are dirty, late or do not turn up, cost to much & bus drivers are rude. Phone: 0344 800 4411 4. If you are sure your card details are correct please either contact your bank or try again later. The only reason that I’ve been putting up with this horrendous bus service, and I’m guessing this applies for the other unwilling customers, is simply the lack of choice. Why are the tickets so expensive every where except London? Have your say in there services and give us your travel...Followers: 549 Please contact them at www.londontravelwatch.org.uk if you're not happy with the response from TfL.. Northern Ireland. mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users Scotland. There was another open stroller on the bus. 536 likes. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. Arriva Merseyside 1. Have you been happy with your website experience? I pointed out he was not allowed to challenge my disability and was in breach of the 2010 Equality Act. If it’s a more complex investigation, this could take us up to 14 days. Download the app and follow the instructions, it’s that simple. Have your say in there services and give us your travel...Followers: 549 A Sunday. Provide your feedback below. Aberdeen We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance. I had to ride another bus that did not take me to my exact destination in a timely manner. Last week I was travelling on a first West Yorkshire bus in Leeds. Safety Complaints You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Thank you bus driver for judging the situation in a safe and kind manner. Do not add commas or other punctuation in the address. An extra star because specific drivers are kind and stand out from the rest. Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. Safety Complaints. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. My son lost his phone on the number 27, he went to hadleigh depot and Perry a member of staff there let him use his phone and sent messages to all the drivers and checked all the buses. Please hand anything accidentally left on a bus to your driver. 553 likes. First Bus in Stoke On Trent are rubbish. We use it to make improvements to our website. Address: 73 Ormskirk Road, Aintree, Liverpool,L9 5AE Bullocks Coaches 1. We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. Resolver can help you send your complaints to First Bus, It’s quick, simple and totally free Contact First Bus now. GB. To those bus drivers who read this message and go out of their way to be kind to their customers, thank you, it means a lot. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. The Next Bus information will show you exactly how many minutes away your bus is too. “First Student’s local staff members are visible in our community and they are dedicated to our children. I am Autistic and also have severe respiratory problems. Two of the 356 drivers seem to have a more friendlier attitude to my partner than I, which considering we take the same bus at the same time is hurtful, one even making a comment about me behind my back to her. I was sat at the back on the top floor of the double decker bus. Please call us on 0345 646 0707. Also I get to the bus stop at 20 past 7 every morning even though I dont have to be in school until 9. Thank you for your feedback. We have put procedures in place to make our buses accessible. We accept contactless payments across all First bus operating companies. Our drivers collect property left on our buses and take it back to the depot to be registered. Please don't include personal details, if you require a response please use our contact form. Phone: 0344 800 4411 4. If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. FirstGroup Corporate Offices. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. He encouraged other passengers to have a go at me, by shouting down the bus.I reported him to First Buses. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. If you prefer, you can fill out the contact form here instead. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. They are dirty, late or do not turn up, cost to much & bus drivers are rude. Today he stopped me getting on the bus because I had reported him. I felt discriminated against. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. having 5 people on a bus isn’t it being full . I AM APPALED. Please go to tellfirstbus.com » and give us feedback – it will only take 2 minutes. We will do our best to make sure that you get your lost property back as quickly as possible. Nevertheless, credit where credit is due, one must admire the sheer continuous existence of this company, despite its dreadfully lacking and (I’m running out of premodifiers at this point) terrible service. Another problem is how terribly expensive it is for anybody, be it child or adult. I went down and nobody from that department was there - but one member of staff (Jane) looked after me, she said she would be going to the other office and would look for it there and if not contact the relevant person/department for me. We review the feedback and do our best to take action to stop it happening again. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. Bus Users UK represents bus passengers. For more information please visit our ticket gifting page. To help make travelling easier, you can plan your journey and buy tickets using our First Bus App ». Your card may be or is due to expire and has been replaced by your card issuer. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. Overall, bus gripes were down from 1,154 to 956, or by 17 per cent. AB24 5RP. If you can’t find the information you need within these FAQs, then you can contact us directly and we’ll try to help. A few weeks ago a "driver!!??" Rate First Bus’s value and service. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. To find out more about a specific journey, please select your region below; We've launched Tap & Cap in Aberdeen and Doncaster - capped contactless payments, however many journeys you make. Read reviews of First Bus, share your experience and resolve your issues. Disgraceful! Complaints against Bus Users. 07 Feb 2019 First West Yorkshire has been awarded £1.77 million to introduce nine of the ultra-low emission buses into the region, alongside a £617,000 bid by the West Yorkshire Combined Authority to fund a fleet of five ultra-low emission electric buses to serve the new, 1,200 space park and ride site at Stourton in Leeds. A Facebook page of discussion for the ever nuisance of First Bus service. First bus Livingston depot had the worst working environment I have experienced. For more information, visit our Bus Accessibility Page. Please check the buggies section on our bus accessibility page for more information. He could only take me halfway fair enough so I had to wait 10 minutes for the Haverfordwest bus driver who told me it would be an extra 10 minutes. I am absolutely apauled and if it weren't for the need to ride the bus I would not pay another penny to such a horrible company. They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. food) or if it’s a debit or credit card. Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed. The First Bus App, is quick, easy to use and cash free. Part of FirstGroup plc I just cant express enough how awful this service is. You can call us on 0345 646 0707. If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. A number of buses on the 75 and 76 routes made it … I genuinely cannot understand how a bus service can be so pathetically disgraceful. If the bus isn’t late then it just drives by you,Snarky customer service. We are committed to our data protection obligations. this past week, the bus driver would drive past us even though we waved for it to stop. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. Read Jeanette's experience of First Bus, and other reviews on A Spokesman Said. Amazing customer service - most places are only too happy to pass you off to someone else, but “Super Jane” took ownership of the issue and I can’t thank her enough! Our staffs work together as a team. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey.